{"id":135,"date":"2023-08-17T12:51:02","date_gmt":"2023-08-17T03:21:02","guid":{"rendered":"https:\/\/prd0jseasy.wpenginepowered.com\/us\/faq-about-jseasy-installation\/"},"modified":"2025-06-20T09:57:28","modified_gmt":"2025-06-20T00:27:28","slug":"faq-about-jseasy-installation","status":"publish","type":"page","link":"https:\/\/jseasy-safety-software.com\/us\/faq-about-jseasy-installation\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"135\" class=\"elementor elementor-135\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf5cbf5 jseasy-section elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf5cbf5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-99bd921\" data-id=\"99bd921\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-637ac5b elementor-widget elementor-widget-heading\" data-id=\"637ac5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ and your installation of JSEAsy software<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5cb847 elementor-widget elementor-widget-text-editor\" data-id=\"f5cb847\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"col-md-12\"><div class=\"text-left\"><div><strong>See Also: <a href=\"https:\/\/jseasy-safety-software.com\/us\/shop\/\">WHS Questions and Answers<\/a> and <a href=\"https:\/\/jseasy-safety-software.com\/us\/shop\/\">New Zealand WHS Questions and Answers<\/a><\/strong><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-70f18b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"70f18b7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a049635\" data-id=\"a049635\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45df461 elementor-widget elementor-widget-accordion\" data-id=\"45df461\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7321\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7321\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Will JSEAsy run on my Mac operating system?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7321\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7321\"><div id=\"collapse04400\" class=\"panel-collapse collapse in\" aria-expanded=\"true\"><div class=\"panel-body\"><p>JSEAsy is a windows based program that can be run on your Mac if you use third party software such as\u00a0<a title=\"Run Windows and JSEAsy on your MAC using Parallels Desktop \" href=\"http:\/\/www.parallels.com\/landingpage\/pd\/general\/?utm_nooverride=1\" target=\"_blank\" rel=\"noopener\">Parallels\u00a0<\/a>Desktop\u00a0for Mac<\/p><p>JSEAsy is powered by Microsoft Access 2016. Unfortunately it is the only Office product that Microsoft have not made a Mac version. \u00a0\u00a0The majority of our Mac customers have put Windows on their Mac and run Windows and Mac operating systems simultaneously using a third party software like\u00a0<a title=\"Run Windows and JSEAsy on your MAC usingParallels Desktop \" href=\"http:\/\/www.parallels.com\/landingpage\/pd\/general\/?utm_nooverride=1\" target=\"_blank\" rel=\"noopener\"><u>Parallels\u00a0Desktop 13 for\u00a0Mac<\/u><\/a>. \u00a0With Parallels you can easily switch between your Mac and Windows desktops.<\/p><p>While convenient these options require you to purchase a license for Windows and have Windows running on your system.<\/p><p>Another option is to Install JSEAsy on a PC if you have access to one in your office or home.<\/p><p>The <a title=\"Access from any device from anywhere\" href=\"https:\/\/jseasy-safety-software.com\/jseasy-cloud-version\/\" target=\"_blank\" rel=\"noopener\">JSEAsy Cloud Hosted version<\/a> can be accessed from a MAC<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7322\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7322\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is JSEAsy compatible with my current operating system?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7322\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7322\"><p>JSEAsy supports: Windows 2000 Professional, Windows XP Professional, Windows Vista Business or Ultimate, Windows 7 Professional or Ultimate, Windows 8 and Windows 8.1., Windows 10<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7323\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7323\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What if I am not happy with the program?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7323\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7323\"><p>We do not normally give refunds if you simply change your mind or make a wrong decision.<br \/>You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn\u2019t perform as advertised.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7324\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7324\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is JSEAsy compatible with MS Office?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7324\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7324\"><p>JSEAsy is compatible with a Microsoft Office 32 and 64-Bit Versions.\u00a0 Our default installation is the 32-bit version so if you are running a 64-bit version of MS Office, you will just need to <a href=\"https:\/\/www.jseasy.com.au\/shop\/support\/page\/shop\/browse\" target=\"_blank\" rel=\"noopener\">download a Free 64-bit program file<\/a> and replace this one file after you have run the installation.\u00a0<br \/><br \/>JSEAsy utilises the Microsoft Access database engine. If you have Microsoft Access 2013 or later as a part of your Office installation, it will run the JSEAsy software.<br \/><br \/>If you do not have Access as a part of your office installation, you can <a href=\"https:\/\/support.microsoft.com\/en-au\/office\/download-and-install-microsoft-365-access-runtime-185c5a32-8ba9-491e-ac76-91cbe3ea09c9\" target=\"_blank\" rel=\"noopener\">download and install Office 365 Access Runtime<\/a> for free.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7325\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-7325\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What if I have Microsoft Access installed on my computer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7325\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-7325\"><p>JSEAsy utilises the Microsoft Access database engine. If you have Microsoft Access 2013 or later as a part of your Office installation, it will run the JSEAsy software.<br \/><br \/>If you are not using Microsoft Access you can uninstall it from your system for Office 2010 and earlier. You can then\u00a0 <a href=\"https:\/\/support.microsoft.com\/en-au\/office\/download-and-install-microsoft-365-access-runtime-185c5a32-8ba9-491e-ac76-91cbe3ea09c9\" target=\"_blank\" rel=\"noopener\">download and install Office 365 Access Runtime<\/a> for free.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7326\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-7326\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What if I need help installing or using JSEAsy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7326\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-7326\"><p>Full and detailed instructions for installation along with a user guide are provided with the purchase. There are information icons on the different section of the software. When you click on them, it will take you to the corresponding page in our\u00a0<a title=\"Help files can be found in our JSEAsy Learn and support section\" href=\"https:\/\/jseasy-safety-software.com\/software-learn-and-support\/\" target=\"_blank\" rel=\"noopener\">JSEAsy Learn and Support section<\/a>.\u00a0 We are here to help as well so you can contact us for any help you may need with installing and setting up the software. Unlimited phone support is available for rental customers and Premium support cover customers.\u00a0 We can also do remote shared screen support via TeamViewer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7327\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-7327\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is JSEAsy a multi user system?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7327\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-7327\"><p>Different versions of JSEAsy may be used on a stand-alone PC or a network of multiple PCs, where one of the PCs is utilized as a \u201cserver\u201d for JSEAsy. JSEAsy will also run on Windows Terminal Server. The requirements listed refer to either a stand-alone PC, or to each PC in the network that will be running JSEAsy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7328\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-7328\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are my minimum hardware requirements?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7328\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-7328\"><div id=\"collapse75021\" class=\"panel-collapse collapse in\" aria-expanded=\"true\"><div class=\"panel-body\"><ul><li>1 GHz or higher processor<\/li><li>Stand alone or networked client computers: 1 GB or higher RAM<\/li><li>Server computer: 2 GB or higher RAM<\/li><li>19 inch or larger Monitor with 1280 x 1024 or higher Resolution<\/li><li>Hard Disk Drive, one CD ROM Drive<\/li><li>At least 200 MB free disk space<\/li><li>Media for backup, i.e. Zip, Jaz, Super Drive, Tape, CD, DVD, etc.<\/li><li>Mouse, Track Ball, etc<\/li><\/ul><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7329\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-7329\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Recommended Hardware<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7329\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-7329\"><div id=\"collapse85543\" class=\"panel-collapse collapse in\" aria-expanded=\"true\"><div class=\"panel-body\"><ul><li>2 GHz or higher processor<\/li><li>Stand alone or networked client computers: 2 GB or higher RAM<\/li><li>Server computer: 2 GB or higher RAM<\/li><li>19 inch or larger Monitor with 1280 x 1024 or higher Resolution.\u00a0<\/li><li>Hard Disk Drive, one CD ROM Drive<\/li><li>At least 300 MB free disk space<\/li><li>Media for backup, i.e. Zip, Jaz, Super Drive, Tape, CD, DVD,\u00a0 etc.<\/li><li>Uninterruptible Power Supply (UPS).\u00a0 Power fluctuations may cause PCs to corrupt (damage) JSEAsy data.<\/li><\/ul><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-73210\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-73210\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Will the programme use my letterhead and logo?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-73210\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-73210\"><p>YES<\/p><p>The file used by JSEAsy to print your letterhead\/logo on plain paper is a JPEG file, Letterhead.jpg, which you may create yourself or TotalTrack Pty. Ltd. can do it for you. The file is limited to 47mm high by 192mm wide<br \/>Create the file and name it, \u201cLetterhead.jpg\u201d place in C: JSEAsy and replace the existing file.<\/p><p>To create a jpg file of your letterhead, it is best to use a publishing software package. We use Adobe Indesign, but a lot of people have Microsoft Publisher. You will need to set up a page that is 47mm high x 192mm wide. From there insert your logo and text.<\/p><p>Some people have just pulled up their letterhead and then taken a snip screenshot and used that. This will work but the quality will not be very good.<\/p><p>We can create this file for you. Just send us a copy of your letterhead along with electronic copies of your logo and we will create the file and send it back to you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-73211\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-73211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Letterhead and other pictures are not displaying on the SWMS report<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-73211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-73211\"><p>The letterhead and other pictures not displaying correctly is associated with Access Runtime 2016. In most instances after the PC has done it&#8217;s automatic updates, an office 2016 update KB&#8230;. has fixed the issue.\u00a0 Please try going to windows update and checking for the latest update.\u00a0 After downloading and installing all updates, check to see if the issue has been resolved.\u00a0<\/p><p><br \/>I had one customer who it took a few days for the update to come in and fix the issue. Others have fixed it straight away. If the problem persist, I have had two instances where running a registry repair resolved the issue.\u00a0 Registry First Aid did the trick.\u00a0\u00a0\u00a0<br \/><br \/>Another work around this is to go to the control panel Control PanelAll Control Panel ItemsPrograms and Features and uninstall Microsoft Access Runtime 2016. From there the work around this is to install Microsoft Access Runtime 2013 and make sure you install the AccessRuntime_x86_en-us.exe version.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-73212\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-73212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Setup Error 32-bit and 64-bit<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-73212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-73212\"><div><p>There are two common 32-bit and 64-bit error messages:<\/p><p>Error Message:<br \/><em>We can&#8217;t install the 32-bit version of Office because we found the following 64-bit programs on your PC:<\/em><\/p><\/div><div><p><em>Office 16 Click-to-Run Extensibility Component 64-bit Registration<\/em><br \/><em>Please uninstall all 64-bit Office programs, then retry installing 32-bit Office. If you want to install 64-bit Office instead, please run the 64-bit setup<\/em><\/p><p>And<\/p><p>\u201cThis database created with the 32-bit version of Microsoft Access. Please open it with the 32-bit version of Microsoft Access\u201d.<\/p><p><a title=\"These are the steps to determine what you need to do to get JSEAsy up and running \" href=\"https:\/\/jseasy-safety-software.com\/jseasy-setup-error-32-bit-and-64-bit\/\">See here for full descriptions and how to overcome the issue <\/a><\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-73213\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-73213\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">The text\/ font does not display correctly and appears to be oversized. Can this be fixed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-73213\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-73213\"><div id=\"collapse129260\" class=\"panel-collapse collapse in\" aria-expanded=\"true\"><div class=\"panel-body\"><p>In Windows 10 Right click on the desktop and then click on\u00a0<strong>display settings<\/strong>. From there change the size of text, apps and other items to 100%<\/p><p>Basically, if you have a high resolution screen at install time, Win7 will install a larger font set (125%) by default. If you then choose go back to the standard font size (100%), Windows will keep some of the large fonts even though everything else is adjusted for standard fonts, causing programs that use these fonts to break because the text will not always fit inside the GUI.<\/p><p><a title=\"By editing the Windows registry you can get the original, intended fonts back\" href=\"https:\/\/www.jseasy.com.au\/shop\/uploaded\/Windows7FontBUG.pdf\" target=\"_blank\" rel=\"noopener\">The Solution &#8211; click here<\/a><\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-73214\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-73214\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I know if I\u2019m running a 64-bit or 32-bit version of Office?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-73214\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-73214\"><p><a title=\"Follow these steps to find out what version of Office you are running:\" href=\"https:\/\/jseasy-safety-software.com\/what-version-of-office-am-i-running\/\" target=\"_blank\" rel=\"noopener\">To find out what version of Office you are running click here<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-73215\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-73215\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I change from a 64-bit or 32-bit version of Office?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-73215\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-73215\"><p>Under your Microsoft licence agreement, you can change from a 64-bit version to a 32-bit version at no cost.<\/p><p>The process is simple and only takes a few minutes. <a title=\"Follow these steps to change from a 64-bit to a 32-bit version of Microsoft Office. A 32-bit installation is required to be compatible with the JSEAsy software \" href=\"https:\/\/jseasy-safety-software.com\/how-to-change-from-a-64-bit-to-a-32-bit-version-of-office\/\" target=\"_blank\" rel=\"noopener\">Detailed instructions on how to change Office versions be found here<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-73216\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-73216\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Access error: \"Query is corrupt\"<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-73216\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-73216\"><p>It appears that A\u00a0 Microsoft ) update has messed up many Access Installations.(Thanks Microsoft #&amp;**@^*^!%$#!!)<\/p><p><a title=\"Details on how to check for a fix on the Microsoft Access Error \" href=\"https:\/\/jseasy-safety-software.com\/access-error-query-is-corrupt\/\">See the full details here<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-73217\" class=\"elementor-tab-title\" data-tab=\"17\" role=\"button\" aria-controls=\"elementor-tab-content-73217\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I install a JSEAsy 64-bit upgrade?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-73217\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"17\" role=\"region\" aria-labelledby=\"elementor-tab-title-73217\"><p><a href=\"https:\/\/jseasy-safety-software.com\/install-a-new-jseasy-64-bit-upgrade\/\">If you need to install a 64-bit version of JSEAsy follow this link for the steps to take:<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-73218\" class=\"elementor-tab-title\" data-tab=\"18\" role=\"button\" aria-controls=\"elementor-tab-content-73218\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Microsoft Access Security Notice: A potential security concern has been Identified.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-73218\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"18\" role=\"region\" aria-labelledby=\"elementor-tab-title-73218\"><p>Depending on the security setting on your PC you may encounter a Microsoft Access Security Notice.<\/p><p>Microsoft has blocked macros from running because the source file is untrusted.<\/p><p>This file might contain unsafe content that could harm your computer.\u00a0<\/p><p>This is the default stance from Microsoft. If:<\/p><ul><li>The program has not been put in a trusted location<\/li><li>MS Access or Access runtime has recently been updated<\/li><\/ul><p>. We know where this file came from, so you will need to let you PC know that that it is trustworthy.<\/p><p><a title=\"How to fix Microsoft Access Security Notice\" href=\"https:\/\/jseasy-safety-software.com\/ms-access-security-warnings\/\" target=\"_blank\" rel=\"noopener\">See here for instructions<\/a> with pictures on how to resolve this issue.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-73219\" class=\"elementor-tab-title\" data-tab=\"19\" role=\"button\" aria-controls=\"elementor-tab-content-73219\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Office update June 2025 has broken the JSEAsy application<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-73219\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"19\" role=\"region\" aria-labelledby=\"elementor-tab-title-73219\"><p>20 June 2025<\/p><p>Yesterday Office did an automatic update to\u00a0<em>Version 2505 (Build 18827.20164).\u00a0<\/em>Following the update all access data base files would no longer work as they used to with many of the buttons, and forms appearing blank.<\/p><p>I was able to roll back to a previous version using the command prompt following these steps.<\/p><p><strong>Disable updates temporarily<\/strong>:<\/p><ul><li><p>Open\u00a0<strong>Word<\/strong>\u00a0(or any Office app).<\/p><\/li><li><p>Go to\u00a0<strong>File \u2192 Account<\/strong>.<\/p><\/li><li><p>Under\u00a0<strong>Office Updates<\/strong>, click\u00a0<strong>Update Options \u2192 Disable Updates<\/strong>.<\/p><\/li><\/ul><p>Press\u00a0<code>Windows + R<\/code>, type\u00a0<code>cmd<\/code>, then press\u00a0<strong>Ctrl + Shift + Enter<\/strong>\u00a0to run Command Prompt as\u00a0<strong>Administrator<\/strong>.<\/p><p>Run this command:<\/p><p>\u201cC:\\Program Files\\Common Files\\Microsoft Shared\\ClickToRun\\OfficeC2RClient.exe\u201d \/update user updatetoversion=16.0.17531.20152<\/p><p><strong>Rolling back has resolved the issue.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-00d3e5d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"00d3e5d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-676b139\" data-id=\"676b139\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ and your installation of JSEAsy software See Also: WHS Questions and Answers and New Zealand WHS Questions and Answers Will JSEAsy run on my Mac operating system? JSEAsy is a windows based program that can be run on your Mac if you use third party software such as\u00a0Parallels\u00a0Desktop\u00a0for Mac JSEAsy is powered by Microsoft [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-135","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/jseasy-safety-software.com\/us\/wp-json\/wp\/v2\/pages\/135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jseasy-safety-software.com\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jseasy-safety-software.com\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jseasy-safety-software.com\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jseasy-safety-software.com\/us\/wp-json\/wp\/v2\/comments?post=135"}],"version-history":[{"count":0,"href":"https:\/\/jseasy-safety-software.com\/us\/wp-json\/wp\/v2\/pages\/135\/revisions"}],"wp:attachment":[{"href":"https:\/\/jseasy-safety-software.com\/us\/wp-json\/wp\/v2\/media?parent=135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}